Repair Service Policies
Review the practical appointment, payment, parts, pickup, and independent-repair terms that apply before service is authorized.
Appointments, cancellations, and missed appointments
Appointments may be canceled or rescheduled without a fee before the device is accepted and before any special-order part is ordered. Please provide notice as soon as possible. Repeated missed appointments may require prepayment or may affect future appointment availability.
Special-order parts
Special-order parts require a deposit equal to the part cost. The deposit is applied to the final balance. Once the part is ordered, the deposit is generally nonrefundable unless Jordan’s Electronic Repair cannot obtain the part, cancels the service, or a refund is required by law.
Payment and sales tax
Final payment is due at pickup or return of the device. Devices will not be released until the outstanding balance is paid. Published prices do not include applicable sales tax unless expressly stated otherwise.
Completed or declined devices
Customers will be notified when a repair is completed or when service is declined. Please collect the device within 30 days of that notice. A device remaining after 30 days may be treated as abandoned only in accordance with applicable Colorado law. The customer remains responsible for authorized charges and other amounts permitted by law.
Important: The 30-day date does not automatically transfer ownership or authorize immediate sale or disposal. Required notices, lien rules, and other legal steps must be followed.
Independent-repair and replacement-parts disclosure
Jordan’s Electronic Repair is an independent repair provider and is not an authorized repair provider for device manufacturers unless expressly stated. Replacement parts may be new or used and may be sourced from suppliers other than the manufacturer. The specific part option and known sourcing category will be disclosed before service.
Authorization and changes
A website request is not appointment confirmation or authorization to begin repair work. Pricing, service scope, part choice, and required authorization are confirmed before paid work begins. Additional problems or costs discovered later are discussed before additional paid work continues.
These policies are applied subject to current law and do not waive rights or obligations that cannot legally be waived. Also review the pricing guide, limited warranty, and privacy policy.